Questions hosts actually ask.
Will this affect my Superhost status or ranking?
Response time and consistency are part of how booking platforms rank a listing, and Superhost has a response-rate condition attached to it. Front Desk answers in under two minutes, around the clock — not office hours, but 3am and weekends too, which is when the clock is hardest to beat manually. That is the thing the status is actually measured on.
What booking platforms does this work with?
Guesty is supported first. If you're on a different platform, tell us during the audit — we're adding support as hosts ask for it.
What happens before a property is trusted to act unattended?
While a property is bedding in, every action the roster takes is checked by a member of our team before it happens — not just guest replies, but cleans being scheduled, contractors being dispatched and owner statements going out. Coming off that supervision needs two yeses: our team has to be satisfied the work is consistently right for your property, and you have to be happy to hand over that much rein. Either of you can say not yet, and the supervision just continues — there is no date it graduates by. A new property always starts back at supervised, regardless of any other property's track record.
I've tried an AI tool before and it embarrassed me. How is this different?
Most tools that embarrass a host share the same pattern: they reply to everything instantly, from a generic script, with no way to tell a genuine guest from a stranger messaging a public listing, and no escalation when something's actually urgent. Front Desk works differently on all three counts — it answers from your property's own details, it holds back sensitive information like door codes until a guest is confirmed to actually be there, and anything it isn't confident about goes to you instead of guessing. See the full mechanism on How it works.
What data does GuestAgentics handle?
Guest messages and the property details needed to answer them. See the Privacy page for the full detail on what's collected and how it's handled.
Can I try it before committing?
The entry point is a free property audit — we look at your setup and show you what Front Desk would actually do with your messages, before any build cost.