Night Manager — live now
Every issue triaged, tracked to done.
Night Manager works out how serious a maintenance issue actually is, gets the right person on it, and tracks it through to resolution.
Not every broken thing is the same emergency.
Severity decides what happens next, so a cosmetic scuff doesn't get the same response as a burst pipe.
Critical
No heating, no water, a lock that won't open — dispatched immediately.
Urgent
Needs sorting before the next guest, not necessarily tonight.
Normal
Worth fixing on the next scheduled visit.
Cosmetic
Logged, not chased — a mark on a wall, not a reason to call anyone out.